Delivery times are calculated from the date of email receipt of your order confirmation. Please allow up to 48 hours standard processing time before shipping. Your order will be delivered within 3 to 7 business days. An estimated delivery time is indicated on your order tracking. Please note that orders for some products or countries may take up additional time.
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties. Studio Coin is not responsible for any unanticipated delays beyond Studio Coin’s control.
At Studio Coin, we’re continuously working on becoming more sustainable and we’ll keep exploring greener packaging options. Currently your orders are carefully packed in post-consumer recycled plastic bags (PCR plastics) or in recyclable low-density polyethylene bags.
From time to time, we run free shipping promotions. Please note that free shipping promotions will be applied to your order at checkout. In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
If you believe a product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible via firstname.lastname@example.org, giving your name, address and order reference.